FAQ

No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can SIGN UP right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via cards Mastercard®, Maestro® or Visa.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

At the checkout field “Enter your coupon code” add coupon and click “Apply”.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

All orders will be processed within 5 working days, excluding weekends and public holidays.

The Standard courier delivery time frame is approximately 7-10 working days and the Express courier is approximately 5-7 working days from the time of placing your order. This is applicable only to all EU countries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Shipping for residents of Bosnia and Herzegovina regardless the volume or value of order is 15,00KM. For international deliveries it is 20€ (40KM), you may select your item and proceed to the check out page as charges are based on type of item. We will auto calculate the delivery charges depending on your location.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at metaphysikahq@gmail.com and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at metaphysikahq@gmail.com with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at metaphysikahq@gmail.com  and we will get back to you as soon as we can.

You can exchange the item, contact us at metaphysikahq@gmail.com and as soon as we receive the item we will ship the new one.

Kindly drop an email to our Customer Care Team at metaphysikahq@gmail.com  if you have not received your parcel after 10 working days and we will assist you accordingly.

Every shipping is paid by the customer.